Fast Shipping
and easy returns
Secure Shopping
with fast checkout
Call Us

01492 330 474

Welcome to The X Factory Clothing

Customer Service

Shipping & Delivery
All orders received by 2pm are shipped the same day, Our default shipping method for UK Mainland orders is Royal Mail 2nd Class post and delivery takes 2-3 working days.
International orders ship via Royal Mail Airmail and delivery takes 4-14 working days.
Privacy & Security
Your privacy and security is important to us. Our site is kept up-to date with modern security standards to ensure you and your information are safe and secure with us.
Returns & Replacements
In the unlikely event that you are unhappy with your item and wish to return it simply package the item up (include a copy of the invoice) along with a note reason for return and return it to: Worsleywear, Unit 4, Parc Caer Seion, Conwy, LL32 8FA.
Please note - return shipping remains your responsibility in all cases except where we have made a mistake (Incorrect size, colour etc).
Ordering
Ordering is easy! simply add the items that you want to your basket and then checkout. To complete your order we will need basic details such as your name and address along with payment. All your details are secure with us and we do not share the information with any other companies.
Payment, Pricing & Promotions
Payment can be made via PayPal, Credit or Debit Card, Cheque or BACS - Please note however BACS and Cheque payments can delay order processing as they require additional verification / clearance.
Our pricing structure is designed to be fair and save you a significant amount over RRP prices
We occasionally run promotions either store wide or on specific products - please ensure that you subscribe to our e-mail newsletter so you don't miss out on any bargains!
Viewing Orders
To view your past orders simply login to your account and click your order history (Please note, if you have not created an account and have used the "Guest Checkout" options then your order history will not be available. If you have any problem with your account please contact us.
Updating Account Information
To up-date your account simply login to your account and modify the details that you wish to change. If you have any problem with your account please contact us.